FAQ
I cannot update client mappings
Duplicate PSA product(s) found
Frequently Asked Questions
What happens when a license is increased? (ConnectWise)
How to export Connectwise API logs
Unexpected price updates in Autotask Contract from CSP Portal
Export an agreement's audit trail from Connectwise
What happens if a license is increased and decreased within the same month?
Assigned User count showing as 0
Providing Error Logs to the CSP Portal Support Team
General Information
New Commerce Experience
Setup
Initial Setup (DickerData)
Create ConnectWise API Member
Set up a Customer on CSP Portal (DickerData)
Confirming Microsoft Account Permissions
Requesting DickerData API Token
Create Autotask API User
Using CSP Portal
Billing in Advanced - Non-Prorate
Billing in Arrears - Non-Prorate
Billing in Arrears - Prorate
Billing in Advanced - Prorate
Notification and Reporting Settings
Increasing/Decreasing Customer Licenses from the CSP Portal
Prorate ConnectWise Agreements
Automap Clients Where Possible
Educational and Charity Licenses
Custom Product Profiles
Sync Invoice Description
Prorate AutoTask Recurring Service
Managing User Access
- All Categories
-
- CSP Portal Pricing
CSP Portal Pricing
Updated
by Support
Dicker Data
Please consult your Dicker Data account manager to confirm pricing.
If you are unsure of who your account manager is, you can either:
- For New Zealand partners, email sales@dickerdata.co.nz
- For Australian partners, email integration.support@dickerdata.com.au
To get started, follow this guide: Initial Setup (Dicker Data)
