👋 Hey! How can we help?

Unexpected price updates in Autotask Contract from CSP Portal

Frequently Asked Questions

Duplicate PSA product(s) found

I cannot update client mappings

What happens when a license is increased? (ConnectWise)

How to export Connectwise API logs

Export an agreement's audit trail from Connectwise

What happens if a license is increased and decreased within the same month?

Assigned User count showing as 0

Providing Error Logs to the CSP Portal Support Team

Our Privacy Policy

Sync Setting Comparison Table

Getting Started with Daily Sync

Getting Started with Monthly Sync

Initial Setup (Dicker Data)

Mapping Contacts (Xero)

Initial Setup (Xero)

Set up a Customer on CSP Portal (Dicker Data)

Requesting Dicker Data API Token

Create ConnectWise API Member

Confirming Microsoft Account Permissions

Create Autotask API User

Sync Invoice Description

Billing in Arrears - Prorate

Billing in Arrears - Non-Prorate

Billing in Advanced - Non-Prorate

Prorate AutoTask Recurring Service

Automap Clients Where Possible

Prorate ConnectWise Agreements

Notification and Reporting Settings

Billing in Advanced - Prorate

Educational and Charity Licenses

Custom Product Profiles

Managing User Access